Privacy Policy

Last Updated: March 18, 2026

At AI Group LTD (ЕЙ АЙ ГРУП ЕООД) ("we", "us", "our"), we take your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the StitchPattern service ("Service").

AI Group LTD is the data controller responsible for your personal information.

Company Information

• Legal Name: AI Group LTD (ЕЙ АЙ ГРУП ЕООД)
• Registered Address: Blagoevgrad 2700, Elenovo District, Block 95, Entrance B, Bulgaria
• Company Registration Number (EIK): 206987757
• VAT Number: BG206987757
• Website: www.aigroup.bg

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us when you:

• Create an account (email address, password, name)
• Upload images for pattern generation
• Make a purchase (payment information is handled by our payment providers: Stripe, Revolut, or myPOS)
• Contact our support team
• Subscribe to our communications

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Log Data: IP address, browser type, operating system, referring pages, access times
• Device Information: Device type, screen resolution, unique device identifiers
• Usage Data: Pages visited, features used, click patterns
• Cookies: See our Cookie Policy section below

1.3 Uploaded Images

When you upload images to our Service:

• We store the original image temporarily during processing
• We store the generated pattern data and preview
• We do not use your images for any purpose other than generating your pattern
• We do not sell, share, or distribute your images to third parties

2. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity (Article 6(1)(b)): Processing necessary to provide our Service (account creation, pattern generation, order fulfillment)
• Legal Obligation (Article 6(1)(c)): Tax and accounting record keeping, fraud prevention
• Legitimate Interests (Article 6(1)(f)): Service improvement, security, customer support (balanced against your rights)
• Consent (Article 6(1)(a)): Marketing communications, analytics cookies (you can withdraw consent anytime)

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

• Provide, maintain, and improve our Service
• Process your pattern generation requests
• Process payments and transactions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities

3.2 Communications

We may send you:

• Service-related emails (account verification, password resets)
• Transaction confirmations and receipts
• Pattern generation completion notifications
• Marketing communications (only if you opt in)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with third parties only as necessary to provide our Service:

• Payment Providers: We share necessary transaction information with:
  • Stripe, Inc. - For credit/debit card processing. Stripe's Privacy Policy
  • Revolut Ltd. - For bank transfer and Revolut Pay transactions. Revolut's Privacy Policy
  • myPOS Europe Ltd. - For card and alternative payment processing. myPOS Privacy Policy
• Hosting Providers: For server infrastructure and data storage
• Analytics Providers: For understanding Service usage (anonymized data only)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If AI Group LTD is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.4 What We Don't Do

We do NOT:

• Sell your personal information to third parties
• Use your uploaded images for training AI models without consent
• Share your email address with marketing partners
• Track you across other websites for advertising purposes

5. Data Storage and Security

5.1 Data Storage

Your data is stored on secure servers located in the European Union (EU). We retain your information only for as long as necessary:

5.2 Uploaded Images Retention

• Account data: Until you delete your account or request deletion
• Original uploaded images: 30 days after pattern generation (automatically deleted)
• Generated patterns: Retained while your account is active
• Purchase records: 10 years (legal requirement for tax/accounting)
• Payment data: Not stored by us; handled by PCI-DSS compliant payment providers
• Server logs: 90 days (for security and debugging)

You may request deletion of your data at any time through your Profile or by contacting us.

5.3 Security Measures

We implement appropriate technical and organizational security measures:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices (GDPR)

6.1 Account Information

You can access, update, or delete your account information by:

• Logging into your account settings
• Contacting us at support@stitchpattern.eu

6.2 Right to Data Portability (Article 20)

You can request a copy of your personal data in a structured, machine-readable format.

6.3 Right to Erasure / Account Deletion (Article 17)

You may request deletion of your personal data, subject to:

• Legal obligations that require retention
• Legitimate business purposes (e.g., tax records)

6.4 Marketing Communications

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in account settings

6.5 Cookies

Most web browsers accept cookies by default. You can modify your browser settings to decline cookies if you prefer. However, this may affect your ability to use certain features of our Service.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

If you are accessing our Service from outside our primary operating country, please be aware that your information may be transferred to, stored, and processed in our facilities and by our service providers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide more prominent notice (e.g., email notification or banner on our Service).

10. Cookie Policy

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our Service
• Improve our Service functionality

10.1 Types of Cookies We Use:

10.2 Managing Cookies

You can manage your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in the footer of any page
• Using the cookie banner that appears when you first visit
• Adjusting your browser settings (this may limit functionality)

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: AI Group LTD (ЕЙ АЙ ГРУП ЕООД)
• Address: Blagoevgrad 2700, Elenovo District, Block 95, Entrance B, Bulgaria
• EIK: 206987757
• VAT: BG206987757
• Website: www.aigroup.bg
• Email: privacy@stitchpattern.eu

12. Data Protection Officer

For data protection inquiries, you may also contact our Data Protection Officer at: dpo@stitchpattern.eu